Industry OverviewThe Postal Services sector is made up of operators involved in the collection and delivery of mail, documents and parcels. With the vast distances travelled domestically and internationally, time is of critical importance for mail delivery. Postal Services incorporate a comprehensive network of company owned operations, subcontractors and agents to ensure that client needs are met in a timely manner.
Technology continues to play a significant role in moulding how operators embrace change and incorporate it into their operating structures. With the rise of e-commerce, postal companies are strategically positioned to gain the most benefit out of partnerships with retailers as they have access to the largest network providing delivery services to households. |
Licensing RequirementsThere are no specific licensing requirements for Postal Services, however depending on the role undertaken a licence may be needed to operate particular machinery (i.e. Truck, Van, Electric Delivery Vehicle or Forklifts). Visit the Department of Transports (DOT) website for more information on Vehicle licensing requirements.
In order to operate a forklift, participants must be at least 18 years of age and hold a national licence issued by WorkSafe. If the forklift is to be driven on a main road, the driver must also hold a valid class C licence. |
Occupations / Skills in DemandAustralia Post has a 40% market share of the Postal Services sector. This is by far the largest percentage share with the closest rival, TNT at 6.7%. A collective of smaller providers have overall market dominance accounting for 46% of the market. This shows the large number of independent operators and subcontractors that operate within this space. They service small to medium scale businesses and operate mainly in metropolitan areas of major cities.
No specific qualifications are required to become a postal services worker. However, applicants should have a good command of English, be at least 18 years old and be able to readily lift 16 kg. There are a variety of sorting, delivery and retail customer service roles available for individuals seeking to develop a career in this sector. The following occupations will be in high demand over the next four years:
Follow our links for the Postal Services Industry Reports, Infographics or see the Where will the Transport & Logistics Industries Take You Careers Pathway Booklet for further details on these occupations and how you can begin a career in this sector. If you have queries regarding specific occupations or if you feel an occupation in your industry in not on the State Priority Occupation List (SPOL) please contact us. Training Councils are the first point of contact for feedback regarding this list. |
Postal Services Industry Profile
The LDSC also provides strategic advice to industry, government and other key stakeholders on workforce development issues such as occupational priorities or shortages per industry area, training or upskilling requirements and other industry intelligence of factors influencing skilling needs within Western Australia. To access these, please click on the links below:
Industry Profile
Industry Infographic
For historic information contact us
Postal Services Training PackageAustralian Industry Standards (AIS) is the Skills Service Organisations (SSO) with responsibility for the Transport and Logistics Training Package (which applies in some instances to Postal Services). In addition, you can also follow the links on their website to find more information regarding their Transport and Logistics Industry Outlook and Transport and Logistics Transport Industry Forecasts released annually or to find out how you can be involved in the Transport and Logistics Industry Reference Committee (IRC).
To ensure feedback from WA stakeholders has been included, the LDSC regularly provides advice and recommendations to the AIS on the development of Training Package materials as well as the development of the Transport and Logistics Industry Outlook and Industry Forecasts. Please contact the LDSC if you would like to provide feedback or be involved in these consultations. |
How Can I Begin a Career in Postal Services Industry?Visit the Postal Industry Profile section, above, for more information on the careers and skills in demand within this sector. You can also download our Where will the Transport & Logistics Industries Take You Careers Pathway Booklet which details case studies and career pathway information for how you can enter this industry.
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